Terms of Service

Version 2026-09-11c. Effective 11 September 2026.

These terms cover the service you buy from Hepworth Digital Ltd, trading as Auto Ascension ("we", "us"), when you pay for a monthly plan. By paying, you agree to them. Read them, they are short.

1. What you get

For your monthly fee we provide:

1. 1. A website for your business, built by us, hosted on our server, with a domain name we register and renew on your behalf.
2. 2. Ongoing work on that website every week, including keyword research, page updates and technical fixes.
3. 3. Management of your Google Business Profile, including weekly posts, listing updates and review replies.
4. 4. Access to the app for managing enquiries, quotes, invoices, jobs and customers, with setup and instructions from us.
5. 5. Support by phone, WhatsApp or email during normal working hours.

Anything not listed here, such as paid advertising, printed materials, video, or work on other websites, is not included unless we agree it in writing.

2. Price and payment

1. 1. The fee is stated on the payment page when you sign up. It is billed monthly, in advance, by card through Square.
2. 2. There is no setup fee and no minimum term.
3. 3. If a payment fails we will let you know. If it is still unpaid after 7 days we pause the service, which means the weekly work, Google posts and app access stop. If it is still unpaid after 30 days we take the website offline. Everything is restored once payment is made.
4. 4. We may change the price with 30 days notice. If you do not accept the new price you can cancel before it takes effect.

3. Cancelling and refunds

1. 1. You can cancel at any time by telling us in writing (email or WhatsApp is fine).
2. 2. Cancellation takes effect at the end of the billing month you are in.
3. 3. All payments are non-refundable. There are no refunds or credits for the current month, for part of a month, for unused service, for changing your mind, or because the results were not what you hoped for. This applies to the first month and every month after it.
4. 4. The only exception is where we have failed to deliver what clause 1 lists and have not put it right within 14 days of you telling us in writing. In that case we refund the month in question and no more.
5. 5. If you dispute a payment with your bank or card provider instead of contacting us, we will provide them with your acceptance of these terms and the record of the work delivered, and we may suspend the service until the dispute is resolved.
6. 6. We can also end the service with 30 days notice, or immediately if you break these terms, do not pay, or ask us to publish something false, illegal or defamatory.

4. What happens when you leave

1. 1. Your domain name: we will transfer it to you or to a registrar of your choice on request, provided your account is paid up. Transfer fees charged by registrars are yours to cover.
2. 2. Your content: photos, text about your business, customer records and app data are yours. On request within 30 days of cancelling we will send you a copy in a standard format.
3. 3. Our work: the website code, design, templates and structure are ours. We do not hand over a working copy of the site. You keep your content, we keep the build.
4. 4. After 30 days we may delete the site and your app data.

5. Your responsibilities

1. 1. Everything you give us about your business must be accurate. If you tell us you are insured, qualified, accredited or have been trading a certain number of years, you are responsible for that being true and may be asked for proof.
2. 2. You confirm you have the right to use any photos, logos or text you send us, and you give us permission to use them on your website and Google Business Profile.
3. 3. You give us manager access to your Google Business Profile and any existing domain or website so we can do the work.
4. 4. You are responsible for the jobs you do, the quotes and invoices you send through the app, and for dealing with your own customers. The app is a tool, we are not a party to your contracts with your customers.

6. Our commitment to you

This is what we commit to doing for you every month you are with us. It is a commitment about the work, not about the results, and clause 7 explains why.

1. 1. Your website is built and your app login is with you within 5 working days of us receiving everything listed on the welcome page.
2. 2. Every week we do work on your website: keyword research, page updates, new pages where the searches justify them, or technical fixes. It is never left to sit.
3. 3. Every week a new post goes out on your Google Business Profile.
4. 4. We reply to your messages within one working day.
5. 5. Every change you ask for that falls inside clause 1 is done, not argued about.
6. 6. The same standard we hold for every client is the standard you get. If we are not doing what this clause says, tell us in writing and we put it right within 14 days.

7. What we do not promise

1. 1. Google and other search engines decide who ranks where. We cannot and do not promise any particular ranking, position on the map, number of enquiries, number of jobs, or amount of revenue.
2. 2. We do not promise that the website or app will be available without interruption. We work to keep them up, but hosting, third parties and the internet are outside our full control.
3. 3. Timelines we give for delivery start when we have received everything we asked you for.

8. Liability

1. 1. We are not liable for lost profits, lost work, lost data caused by third parties, or any indirect loss.
2. 2. Our total liability to you for anything arising from this service is limited to the fees you have paid us in the 3 months before the claim.
3. 3. Nothing in these terms limits liability that cannot be limited by law.

9. Data and privacy

1. 1. Your customers' details entered into the app are processed by us on your behalf. You are the data controller for that information, we are the processor. We only use it to run the service for you.
2. 2. We keep your own contact details to run your account and contact you about the service.
3. 3. We do not sell data to anyone.
4. 4. Our privacy policy at autoascension.com/privacy has the detail.

10. Content we will not publish

We can decline or remove anything that is false, misleading, illegal, defamatory, infringes someone else's rights, or that we reasonably believe would harm your business or ours.

11. Changes to these terms

We may update these terms. The version number and date at the top will change. We will tell you by email before any change that affects you. If you keep paying after the change, you accept the new terms.

12. Law

These terms are governed by the law of England and Wales and the courts of England and Wales have jurisdiction.

13. Contact

Hepworth Digital Ltd, trading as Auto Ascension
Registered in England and Wales, company number 16194921
Registered office: 25 Raby Drive, Moreton, Wirral, CH46 0TJ
dylan@autoascension.com
07359 877410
autoascension.com